Welcome to the KosySheep.com website. By assessing this website you agree to the terms and conditions.
All orders are subject to acceptance and availability. Prices shown on the Site are in Euros.
Customers purchasing from a country outside EU are served as DDU (door delivery duty unpaid) and will be charged by Kosy Sheep for the shipping costs only. Import duty and tax costs will be invoiced to you directly from the courier company such if applicable.
Customers purchasing within EU are served as DDP (door delivery duty paid) and relevant import duty and tax costs are included in the final purchase price.
Insurance and delivery
Cosy Sheep insures each purchase during the time it is in transit until it is delivered to your specified delivery address. We require a signature for any goods delivered, at which point responsibility for your purchased goods passes to you.
All items are quality controlled and checked for any faults before they are dispatched to customers. Should you receive an item that is not in perfect condition please contact us immediately. Goods are classified as faulty if they are received damaged. Please note that items that are damaged as a result of wear and tear are not considered to be faulty.
Where possible, we will offer to repair faulty items. If you would like to exchange your item, please be aware that we can only replace it for the same product in the same size, subject to availability. You will receive a full refund if the item cannot be repaired or replaced.
In case of a complaint please contact customer service by e-mail to firstname.lastname@example.org
We accept the following methods and credit cards: Paypal, MasterCard, Maestro, VISA, VISA Electron.
The amount will not be drawn from your card before the merchandise leaves our stock.
Please be assured that your personal information is kept private and confidential, and at no point will we share it with a third party. All information provided by you is gathered securely through the SSL (SecureSockets Layer). A SSL is a protocol that encrypts your information and ensures full security while being transmitted via the Internet. Unauthorized persons will not be able to read your account number or other information during transaction.