Customer Care

New products

  • Test product
    Test product

    0,01€
  • Baby Calm
    Baby Calm

    Babies love Kosy socks, a truly unique concept in homemade socks, direct...

    39,00€
  • Happy Kids
    Happy Kids

    Kids love Kosy slipper-socks, a truly unique concept in homemade socks,...

    45,00€
  • Happy Kids
    Happy Kids

    Kids love Kosy slipper-socks, a truly unique concept in homemade socks,...

    45,00€

Specials

Return & Exchange

Please return anything you’re not happy with. Promise, you won’t hurt our feelings.

Cosy Sheep gladly accept returns but no later than 14 days from the date of receipt. Items should be returned new, unused, and with all Kosy Sheep tags.

Returns that are damaged, soiled or altered may not be accepted and may be sent back to you at your expense.

If you wish to return your purchase, please let us know at kosysheep@kosysheep.com You cannot undo your purchase by only refusing to receive it but must inform us clearly first.

Please fill out the return form provided by us and include it in the return package. The return form can also be printed from here ___

You are liable for a possible deterioration of the items value caused by you in the way of trying the item. You may try the item in the way you would in a shop without causing any sort of deterioration. If the item is used in any other way than described in the above we consider the item as used and you will loose your right of return partially or completely. 

As soon as we have received and accepted the return, all successfully returned items will be credited to the credit card used to originally purchase the items, less any taxes or import duties incurred. The original shipping charges will not be refunded.

Please note that it can take up to 10 business days for the refund to appear in your account.

We do not accept responsibility for items lost in shipping back to us so we recommend you keep a postage receipt with tracking number as proof that the package was sent. 

If you wish to exchange your purchase to a different size or style please do so by placing a new order on our webshop.

Please contact customer service at kosysheep@kosysheep.com if you have any questions regarding a delivery or a return/refund.


Items must be returned to the following address:

Kosy Sheep
80 Rue Romain Rolland
93260 Les Lilas, 
France
Att.: Return & Exchange